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Returns & Refunds


Lisa is confident you will be happy with your art.  She prides herself on the quality of her work.  Please see Testimonials from past clients.

She is happy to meet her obligations under the Consumer Guarantees Act if her art has been wrongly described, is faulty or is unusable for the purpose described.  Lisa will refund or exchange your unused item within 7 days of receipt if returned undamaged to her in Auckland, New Zealand.

Your satisfaction in the quality of the item is paramount, however, most pieces are cut to order (just for you!), we do not have to provide a refund if you have simply changed your mind.   

You must return the item and original packaging and invoice to LisaSarah within 7 days of Lisa agreeing to refund the item.  The details of the return shipping address is included on the invoice.  You must return the item using the same postage and packaging method as the item was shipped to you, unless agreed otherwise with LisaSarah.

A refund will not be offered unless all the above provisions are satisfied.

Limitation of Liability: LisaSarah will not be liable for any loss or damage arising from this product, whether direct, indirect, special, incidental or consequential.

If your order has been damaged in transit please contact us immediately.



If for some reason your order has not arrived, please contact us for a trace.  If you have not contacted us within 2 months of your order date, we can not offer any compensation or replacement art.