FAQs

PAYMENT

Lisa accepts Credit Cards, PayPal, Laybuy, Afterpay and payments made by bank transfer/deposit (NZD and Australia).  

For wholesale orders, only bank transfer/deposit are accepted. 

 

RETURNS

Lisa is confident you will be happy with your art.  She prides herself on the quality of her work and has over 15 years worth of super happy clients. 

She is happy to meet her obligations under the Consumer Guarantees Act if her art has been wrongly described, is faulty or is unusable for the purpose described.  

In this instance, please contact Lisa within 7 days of receipt.  Refunds/exhanges will only be considered if artwork is returned in perfect condition. 

A refund will not be offered unless all the above provisions are satisfied.  

Your satisfaction in the quality of the item is paramount, however, most pieces are cut to order (just for you!).  Lisa does not offer change of mind returns.

 

CANCELLATIONS

Cancellation/change of mind on custom work before the item has been finalised for cutting will incur a $50 charge for design work.  Once the design has been finalised and programmed for cutting, Lisa is unable to provide a refund for cancellation/change of mind.

    

DAMAGED ORDERS

If you have received something from Lisa and it is damaged please email lisa@lisasarah.com as soon as possible.  Please keep all packaging and email photos of the damage within 7 days of receiving the item.  If the item is deemed to have been damaged in transit, the courier will collect the item and packaging from you.  Lisa will replace the item as soon as possible. 

 

MISSING ORDERS

If for some reason your order has not arrived, please contact us for a trace.  If you have not contacted us within 2 months of your order date, we can not offer any compensation or replacement art

 

WHOLESALE

If you have a cool shop and would like to stock Lisa's NZ made steel artwork, please contact Lisa for a copy of her latest catalogue and pricelist.  Lisa does not dropship. 

In New Zealand, many of Lisa's most recent pieces are only sold through stockists.

 

LIMITATION OF LIABILITY

LisaSarah will not be liable for any loss or damage arising from this product, whether direct, indirect, special, incidental or consequential.