Lisa accepts Credit Cards, PayPal, Laybuy, Afterpay and payments made by bank transfer/deposit (NZD and Australia).
For wholesale orders, only bank transfer/deposit are accepted.
Lisa is confident you will be happy with your art. She prides herself on the quality of her work and has over 16 years worth of super happy clients.
She is happy to meet her obligations under the Consumer Guarantees Act if her art has been wrongly described or is faulty.
In this instance, please contact Lisa within 7 days of receipt. Store credits/exhanges will only be considered if artwork is returned in perfect condition within 10 days of receipt.
Your satisfaction in the quality of the item is paramount, however, most pieces are cut to order (just for you!).
Due to numerous items returned in unsaleable condition, Lisa does not offer change of mind returns.
Cancellation/change of mind on custom work before the item has been finalised for cutting will incur a $50 charge for design work. Once the design has been finalised and programmed for cutting, Lisa is unable to provide a refund for cancellation/change of mind.
If you have received something from Lisa and it is damaged please email firstname.lastname@example.org as soon as possible. Please keep all packaging and email photos of the damage within 5 days of receiving the item. If the item is deemed to have been damaged in transit, the courier will collect the item and packaging from you. Lisa will replace the item as soon as possible.
If for some reason your order has not arrived, please contact us for a trace.
Subject to NZPost's application of the Consumer Guarantees Act 1993, claims for loss or damage must be made within the timeframes below.
NZ - 10 days (from the day of posting)
International - 20 days (from the day of posting)
If you have not contacted us within one month of your order date, we cannot offer any compensation or replacement art
If you have a cool shop and would like to stock Lisa's NZ made steel artwork, please contact Lisa for a copy of her latest catalogue and pricelist. Lisa does not dropship.
In New Zealand, many of Lisa's most recent pieces are only sold through stockists.
LIMITATION OF LIABILITY
LisaSarah will not be liable for any loss or damage arising from this product, whether direct, indirect, special, incidental or consequential.