Ready-made pieces are carefully packed and shipped from our Auckland studio within 48 hours of purchase (excluding weekends and public holidays).
Tracking details are sent as soon as your order is on its way.
Local collection from Mairangi Bay, Auckland is available. Orders are typically ready within 24 hours, often sooner.
house numbers, address signs & personalised pieces
Custom orders follow a two-stage process, allowing you to review & refine your design before it's made:
Once your order is placed, draft designs will be sent to you within 5 business days.
Once your design is approved, production begins. Current lead times are :
Many orders are completed sooner, however this timeframe allows for careful making and finishing.
Please note that we are currently unable to accommodate urgent orders.
You’ll receive a shipping confirmation as soon as your order is complete.
We offer FREE delivery on most orders over $250. Some larger/heavier items may incur an additional fee. Shipping for orders under $250 is a standard $8.50 (including rural addresses).
Orders are sent via NZ Post Courier. You will receive an email with tracking details once dispatched. Signature is required on delivery. Please check your junk mail folder if you have not received this.
If you have not received your item within five business days, please contact Lisa to arrange a trace.
If your item is damaged, keep all packaging and contact Lisa within 24 hours of receipt.
We are subject to NZ Post's application of the Consumer Guarantees Act 1993. Claims for loss or damage must be made within 10 days of posting. If you have not contacted us within 20 days of your order date, we cannot offer compensation or replacement.
Shipping charges to Australia are based on total order weight & dimensions
< 3kg: $18.
> 3kg: calculated at checkout based on actual weight and dimensions.
We use a NZ Post Economy Tracked service that takes 5-10 business days. Tracking details are emailed when shipped.
If not received within 10 working days, contact Lisa to arrange a trace. If you have not contacted us within 1 month of your order, we cannot offer compensation or replacement art.
Postage can be upgraded to courier for an additional $20 (tracked service, 3-10 working days). Signature required, must be a physical address, not a PO Box.
International shipping via NZ Post. Charges depend on size, weight, and destination, calculated at checkout. If the actual shipping is less than charged, Lisa refunds the difference; if more, she absorbs the difference.
Tracking details emailed when shipped. Please check your junk mail folder if you have not received this.
If not received within 20 working days, contact Lisa to arrange a trace.
Subject to NZ Post's application of the Consumer Guarantees Act 1993. Claims for loss or damage must be made within 30 days of posting. If you have not contacted us within one month, we cannot offer compensation or replacement.
Important Notice: We’re temporarily unable to ship to the United States due to NZ Post service suspensions. Thank you for your understanding.
Shipping is charged at actual cost based on size and weight. Typical turnaround: 2-5 working days, may be up to 20 days during busy periods.
New Zealand: Delivered via CourierPost. Signature required.
Australia: 5-10 working days. Freight is actual cost based on order weight and volume.
New Zealand law requires customs documentation on all international packages including description of goods and cost. Any taxes, customs, or import charges are borne by the customer. Packages under $1000 generally do not incur charges.
