We aim to ship within 48 hours week days (and sometimes sooner!).
Lisa offers FREE delivery within New Zealand on most orders over $200. Some larger/heavier items may incur a shipping fee. Shipping for orders under $200 is a standard $7.50.
* The inground custom number garden stakes are oversized delivery and $35 for North Island delivery and $55 for South Island.
New Zealand orders are sent via Courierpost. You will receive an email with tracking details once your order has been sent. Signature is required on delivery. Please check your junk mail folder if you have not received this.
If you have not received your item within five working days, please contact Lisa to arrange a trace.
If you receive your item and it is damaged, please keep all packaging and contact Lisa within 24 hours of receipt.
we are subject to nzpost's application of the consumer guarantees act 1993, whereby claims for loss or damage must be made within 10 days of date of posting. if you have not contacted us within 20 days of your order date, we can not offer any compensation or replacement art.
COVID has reduced the number of flights leaving NZ and hence increased the price of shipping to Australia. As such, items under 3kg are $18 and items over 3kg are $25. Some larger/heavier items may incur an additional shipping fee.
This is a tracked service and takes 6-12 working days (in pre COVID times). It is traceable if lost. You will be emailed tracking details via email when your item is shipped.
If you have not received it within ten working days, please contact Lisa to arrange a trace. if you have not contacted us within one month of your order date, we can not offer any compensation or replacement art
Postage can be upgraded to courier for an additional $20 by purchasing the courier option. This is a tracked service taking 3-10 working days. Signature is required on delivery and must be to a physical address and not a PO Box.
Unfortunately, due to limited flights and the impact of COVID 19 on our international shipping services, Lisa cannot guarantee Australia shipping times.
REST OF WORLD
Lisa ships internationally with NZ Post. Postage and packaging is dependent on size, weight and destination. Specific shipping charges for each product are calculated at checkout.
Your order will be confirmed by email and you will be emailed tracking details when it is shipped. Please check your junk mail folder if you have not received this.
If you have not received it within 20 working days, please contact Lisa to arrange a trace.
we are subject to nzpost's application of the consumer guarantees act 1993, whereby claims for loss or damage must be made within 30 days of date of posting. if you have not contacted us within one month of your order date, we can not offer any compensation or replacement art.
For wholesale customers, shipping is actual cost only and calculated based on the size and weight of your order. Typical turnaround time for orders is 2-5 working days however Lisa will try to dispatch your order as soon as possible. This could be up to 20 working days during busy periods such as after a Gift Fair.
Artwork is delivered using Courierpost. Signature is required on delivery.
(5-10 working days) - freight is actual costs only and based on your order weight and volumentric size. It is comparable with shipping across Australia. Please contact Lisa for a quote.
CUSTOMS REQUIREMENTSNew Zealand law requires us to attach custom documentation to all international packages including a description of the goods and stating the cost. As we have no control over any taxes, customs or import charges levied once the package reaches your country, these additional charges must be borne by you. You may want to contact your local customs office for further information. Generally, packages valued under $1000 do not incur any charges.